The Black MentorMentoring Britain's Ambitious ProfessionalsTerms & Conditions

Terms & Conditions

Last updated: 7th June 2026

Version: 1.0

1. Introduction

Welcome to The Black Mentor UK Ltd (trading as “The Black Mentor”) (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website, digital whiteboards, platforms, and mentoring services located at blackmentoruk.com (the “Service”).

By accessing our website, booking a consultation, or purchasing our mentoring services, you agree to be bound by these Terms in full. If you disagree with any part of these Terms, you must not access the Service or book sessions with us.

2. Definitions

“Company” refers to The Black Mentor UK Ltd (registered in England and Wales).
“Service” refers to the Black Mentor UK, advisory frameworks, strategic consultations, and associated educational and career development materials provided by the Company.
“Client” refers to the individual or business entity purchasing or receiving the mentoring services.
“Session” refers to any scheduled online consultation, one-to-one appointment, or group coaching interaction delivered as part of the Service.

3. Service Description & Disclaimer

3.1 Scope of Service

The Company provides career mentoring, strategic leadership frameworks, and professional development planning. Services are delivered via one-to-one sessions, multi month packages, group programmes, and digital resources.

3.2 Professional Advice Disclaimer

Our services are strictly for professional development and strategic career reflection. Mentoring does not constitute clinical psychology, psychotherapy, or medical counselling. Furthermore, insights shared do not constitute formal legal, financial, or employment law advice.

3.3 No Guarantee of Outcomes

While we provide high-quality professional frameworks, career progression and business success depend entirely on the Client’s independent implementation, market variables, and personal performance. The Company offers no guarantees, implicit or explicit, regarding for example, but not limited to; specific professional outcomes, job placements, promotions, or income increases resulting from the Service.

4. Booking and Payment Terms

4.1 Booking

All Sessions must be booked in advance via our designated online booking system. A booking is only confirmed once an official email confirmation has been dispatched by the Company. Virtual meeting access details will be provided ahead of the scheduled Session.

4.2 Fees and Payment

Payment is required in full at the time of booking unless the session is explicitly designated as a Free Discovery Call or an alternative payment plan has been formally agreed upon in writing. All prices are quoted in British Pounds (GBP) and are inclusive of VAT where applicable. We accept major credit/debit cards and secure bank transfers.

4.3 Multi-Session Packages

Where a Client purchases a multi session block or a multi month package (e.g. a 3 month mentoring program) at a discounted rate:

Payment must be made up front or according to the agreed monthly instalment schedule.
All Sessions within a designated multi-month package must be booked and utilised within a specific timeframe (e.g. all sessions within a 3 month package must be completed within 4 months of the initial purchase date).
Any unused Sessions after this period has elapsed will be permanently forfeited by the Client without the right to a refund or rollover. Emergency exceptions to this timeframe will be considered entirely at the sole discretion of the Company on a case by case basis.

5. Cancellation, Rescheduling and Refund Policy

5.1 Client Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed Session, the following notice periods and fees apply strictly:

More than 48 hours’ notice: The Session may be rescheduled or fully refunded without penalty.
Between 24 and 48 hours’ notice: The Session may be rescheduled or refunded at 50% of the single-session fee value.
Less than 24 hours’ notice: The Session cannot be refunded or rescheduled. The fee for the Session is forfeited in full.

Emergency exceptions will be reviewed entirely at the sole discretion of the Company on a case-by-case basis.

5.2 Lateness and No-Shows

Sessions will begin and end strictly at the times confirmed in the booking email. If a Client is late, the Session will not be extended past its scheduled conclusion. If a Client fails to log into a confirmed virtual Session within 15 minutes of the scheduled start time, the Session will be deemed a “No-Show,” the meeting link will close, and the session fee will be forfeited in full without refund.

5.3 Company Cancellations

In the highly exceptional event that the Company must cancel a Session due to unexpected circumstances or illness, we will provide you with maximum possible notice. The Client will be offered the choice of a full refund for that specific Session or a priority reschedule at no additional cost.

6. Confidentiality & Data Protection

6.1 Mutual Confidentiality

We maintain strict commercial and professional confidentiality regarding all information, career challenges, and strategic data shared by the Client during Sessions. No information will be disclosed to third parties without your explicit prior written consent, except where strictly required by a court order or legal obligation.

6.2 Data Privacy

Any personal data collected during the booking, billing, or mentoring process is strictly governed by our Privacy Policy, which complies fully with the UK GDPR and Data Protection Act 2018.

7. Professional Boundaries

Both parties agree to maintain professional communication and conduct at all times throughout the delivery of the Service. We reserve the absolute right to immediately terminate the mentoring relationship and cancel any remaining sessions without refund if a Client displays abusive, defamatory, or highly inappropriate behaviour.

The Company’s services are strictly limited to professional career mentoring. If a Client presents deep personal or structural needs that fall outside this scope (such as clinical psychological distress or complex legal/financial disputes), the Company cannot provide formal referrals to alternative specialists. Instead, the Company will formally suggest that the Client seek appropriate professional support from a licensed mental health practitioner, a qualified legal consultant or another appropriate professional, and the Company will document this recommendation in the Client’s basic session notes.

8. Intellectual Property Rights

All conceptual frameworks, digital worksheets, visual materials, mind maps, and educational and career resources provided to the Client during the Service remain the exclusive intellectual property of The Black Mentor UK Ltd.

Clients are granted a personal, non-transferable license to use these materials solely for their own private career development. You may not copy, redistribute, republish, modify, or commercially exploit any proprietary materials shared during mentoring without our express, prior written permission.

9. Limitation of Liability

To the fullest extent permitted by English law, The Black Mentor UK Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, any loss of actual or anticipated profits, loss of business revenue, loss of employment contracts, loss of data, loss of goodwill, or other intangible losses arising out of your use of the Service or implementation of mentoring discussions.

Our total cumulative liability for any claim arising out of or in connection with these Terms or the Service shall be strictly limited to the total fees actually paid by the Client to the Company for the specific Service or Session giving rise to the claim.

10. Governing Law & Jurisdiction

These Terms, along with any dispute, controversy, or claim arising out of or in connection with our services, shall be interpreted, governed, and construed strictly in accordance with the laws of England and Wales.

Both the Company and the Client irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under these Terms.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time to reflect changing operational practices, regulatory updates, or platform changes. Any updates will be published clearly on this page with a revised “Last Updated” date at the top. Continued use of our mentoring services following the publication of changes constitutes your official acceptance of the modified Terms.